OUR TERMS AND CONDITIONS
1.HOW TO MAKE A RESERVATION
On the right hand side of our website you can search availability. Once you choose the home you would like to reserve, you will need to click the book this property button on the website. You will then fill out the reservation form. There are two ways a customer can pay for the reservation: by major credit cards via PAYPAL instant payment. PAYPAL is FREE, easy and fast. All you need is an email address and your credit card.
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PAYPAL is FREE, easy and fast. All you need is an email address and your credit card. 1a. PAYING FOR THE BALANCE OF YOUR PAYMENT: If you choose to pay your balance by check, When you are filling out the reservation, there will be a location to mark payment by check or money transfer or credit card. If you are making your reservation 55+ days before arrival, then we will require a basic booking deposit of $300 payable only by paypal to: bookings@disneyvacationhomelets.com *This will immediately secure you, your booking dates against any subsequent enquiry The balance will be due before or at least 54 days to your departure date. If you book within 55 days or less before arrival, then we will require that you pay the full amount by your choice of payment. An automatic security deposit of $300 is automatically added to your total balance. Depending on your length of stay your credit card details will be held open as you would in a hotel. *The security deposit is refunded back to you within 14 days maximum after your departure, providing that no damage has been found. |
2.SECURITY DEPOSIT
The security deposit that is required normally, is $300, unless your length of stay is longer than 4 weeks, then we may also keep your credit card details as you would in a hotel. The management staff will do an inspection on the day of your departure. Any damages will be itemized out for you via email. We will then deduct from your security deposit for the recorded damages. If there are not any damages, then your $300 security deposit is refunded back you within 7-14 days. If the customer disputes that charge with the owner of the property, Disney Vacation Home Lets will do its utmost to provide relevant evidences from both parties to resolve the issue. Where necessary, (hopefully not) we will take legal action to recoup the losses .
3.CONFIRMATION
Customer will receive the confirmation along with arrival instructions via email. Sometimes the confirmation will go to the junk or spam mailbox. Please check this before contacting us. You will need to look over your confirmation to make sure all the information is correct. Please pay special attention to the property, check in and check out dates, and rate.
4.PAYING BALANCE
Please refer to your confirmation for payment due dates. If you choose to pay by check and the payment is not received by the due date, then Disney Vacation Home Lets will charge your credit card the amount due plus the 4% credit card fee. If you think you are going to be late on making a payment, please contact us via email to let us know when the check will be sent.
5.CANCELLATIONS
In the event of needing to cancel your reservation, the following applies:
- 12 weeks or more prior to departure 20% of total charge.
- 10 or more weeks prior to departure 50% of the total charge.
- Less than 6 weeks 100% of total charge.
The booking deposit may not be refundable after a period of time. If you have not paid the full amount of the rental and you cancel inside the non-refundable period, Disney Vacation Home Lets will charge your credit card the remaining balance due plus the 4% credit card fee. Because of our strict cancellation policy, you may want to purchase travel insurance. We do not offer it through our company, but there are several companies available to you that do offer this. One of the compaines is Insure My Trip. You can find them on the web at www.insuremytrip.coM
6.DAMAGES
When you arrive at the home, please inspect the property for damages. Call our local office or the numbers in your guest book within 24 hours to report any damages found upon arrival. Please call only during normal business hours. If there is damage to the home and it is not reported, then you will be held responsible. After your check out, the onsite management company will inspect the house and notify Disney Vacation Home Lets of any damages found to the home made during your stay. Disney Vacation Home Lets will contact you via email about any damages that were found. We will provide a detailed list along with the amount that will be charged.
7.DAMAGE PROTECTION PLAN
We understand while you are on vacation that it is your time to enjoy your family and relax. Don’t let small incidental damages ruin your vacation. We know that small spills on the carpet and marks on the wall will happen. Although these are accidents, there is still a cost to correct the unintentional damage. This is why Disney Vacation Home Lets has developed the Damage Protection Plan. For a flat, non-refundable $60.00 fee, you will be covered for all small damages up to $300.00. You can add at the time of reservation, before check-in, but not after your arrival.
This will cover you for stains on the carpet, marks on the wall, broken dishes, stained or damaged towels, and other small items. The Damage Protection Plan does not cover negligence and gross intentional damages to the property. It also does not cover theft. If you choose the protection plan, we will still need your credit card information. If damage does occur, your card will not be charged. The only time the card would be charged is if the damage is negligent or for gross intentional damages, or damages that exceeds $300.00. If you do not choose the protection plan, then your credit card will be charged if damages occur in the home during your stay.
8. CHECK-IN / CHECK-OUT
- Check-in is 4:00 P.M. on the day-of-arrival
· Check-out is 11:00 A.M. PROMPT day-of-departure
Your credit card will be charged $30 for every 15 minutes you stay past 11:00 A.M You will be charged an extra day if you enter the home before 4:00 pm on day of arrival. We ask you to please follow the check in and check out times. When a guest checks out late, this hinders our ability to clean the property properly for the guest checking in later that day. When we have guests check in early, it rushes our cleaners to finish quickly and does not allow for a full detailed clean or the little finishing touches thatw e create for each property. After all, first impressions count!
9. THE FIRST NIGHT AND SOME HOUSE RULES
· Linens and towels are provided in the homes. Toiletries are provided for only one night. You will need to buy toilet paper, paper towels, dishwasher and clothes soap, along with other products at the local grocery
· All homes are non-smoking, unless specified. A $150.00 fee will be charged to your credit card if our cleaners detect smoking inside a non smoking home.
· Do not flush anything down the commode other than toilet paper and human waste. This includes: paper towels, baby wipes, cotton balls, q-tips, hygiene products, and plastic wrappers. There will be a charge to your credit card to unblock a toilet.
· Running the air conditioner while the doors or windows are open will cause the outside air conditioner unit to work overtime and possibly freeze. This will cause the air conditioner to quit working. If this happens, the guest will be charged for the repair.
10. POOL HEAT
Pool heat will automatically shut off if the temperature drops below 50 degrees Fahrenheit. Heat will automatically come back on once the temperature rises back to 50 degrees. The onsite property management team cannot override this as it is a security measure to prevent breaking the pool pump. Refunds will not be given if this occurs. If pool heat is not working correctly, then contact our onsite management staff. If the pool heater is broken then pool heat refunds will be given for the number of days the guest is without this service. Staff must be aware of this issue when it occurs. Refunds will not be given when pool heat issues are brought to our attention after the stay. Pool heat is set between 83F-89F. We will not be able to adjust the pool heat. If you arrive and the temperature is in this range and it is not comfortable for you (too warm), then the only option is to turn the pool heat off.
11. PESTS
Florida is notorious for bugs. Our homes are sprayed monthly; however, if food is left out on the counter or food taken into bedrooms or if clothes are kept on the floor it will attract them. If you do experience problems with this, please contact the management company immediately. *Avoid food in the bedrooms, please.
12. FORCE MAJEURE
No liability can be accepted, or refunds given for events, which are 'force majeure'. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
13. LIABILITY
Disney Vacation Home Lets accepts no liability whatsoever for any injury or loss sustained by guests or any other visitors while in the home or swimming pool, or for any loss or damage caused to any property brought to the premises. No responsibility is accepted for any death, illness, loss or damage to property and/or motor vehicles. . It is the adults guests responsibilty to protect any child/children under the age of 21.
14. COMPLAINTS
Should you need anything during your stay, please contact the onsite management company at the number provided to you inside the house or at times, on your confirmation form.
The onsite management company's office hours are 9am-5 pm Monday through Friday and Sat from 9am to 1pm.
Non-emergency items need to be handled during these hours.
Pool heat is a non-emergency item. Do not call after hours for this item.
There will be a $25 charge if non-emergency calls are made after hours. Some emergency items would include:
1. No Power or water
2. Locked out of the home
3. Can not find the home
4. Any item that may cause damage to the home or to the guest.
15. PETS AND SMOKING
Our homes are non-smoking, except if specified, otherwise. Pets are not allowed in any home, unless specified by any owner or property. Pets inside the home without prior consent will incur a $150 charge.
16. GUESTS STAYING AT CANE ISLAND
I understand the above terms and conditions as stated above. By proceeding with payment, I am agreeing to the terms of the site.